Effective Date: November 7th, 2025

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Raphara Health, Inc. ("Raphara Health," "we," "us," or "our") is committed to protecting your privacy, securing your health information, and ensuring our services are accessible to everyone. This page outlines our Website Privacy Policy, our HIPAA Notice of Privacy Practices, and our Accessibility Statement.

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1. WEBSITE PRIVACY POLICY​

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This Privacy Policy applies to information collected through our website, www.rapharahealth.org.

A. Information We Collect We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name, email address, and phone number (e.g., when you join our waitlist or contact us).

• Payment information (processed securely through third-party vendors like Zeffy or Stripe).

• Device data (IP address, browser type) collected automatically via cookies to improve site performance.

B. How We Use Your Information We use your information to:

• Communicate with you regarding your membership, appointments, or inquiries.

• Process donations or membership fees.

• Improve our website and services.

C. Information Sharing We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates.

D. Third-Party Links Our website may contain links to other sites (e.g., Spruce Health, Zeffy). We are not responsible for the privacy practices of these external sites.

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2. HIPAA NOTICE OF PRIVACY PRACTICES​​

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THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

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As a Direct Primary Care (DPC) practice and a Covered Entity under the Health Insurance Portability and Accountability Act (HIPAA), Raphara Health is required by law to maintain the privacy of your Protected Health Information (PHI) and to provide you with notice of our legal duties and privacy practices.

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A. How We May Use and Disclose Your Health Information (Standard Care)

• Treatment: We may use your PHI to provide medical care, including sharing it with specialists, labs, or pharmacies you utilize.

• Payment: We may use your PHI to process membership payments, coordinate with Health Shares, or verify coverage if applicable.

• Operations: We may use your PHI for internal quality assessment, training, and licensing activities.

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B. Uses and Disclosures Required by Law (No Authorization Needed) We may use or disclose your PHI without your prior authorization in the following specific situations required by state or federal law:

• Public Health: To prevent or control disease (e.g., reporting infectious diseases to the Health Department).

• Abuse or Neglect: To report suspected child or elder abuse/neglect to appropriate authorities.

• Legal Proceedings: In response to a valid court order, subpoena, or other legal process.

• Law Enforcement: To identify a suspect or missing person, or regarding a crime victim.

• Serious Threat: To prevent a serious threat to your health/safety or the safety of the public.

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C. Your Rights You have the right to:

• Inspect and copy your medical record.

• Request a correction or amendment to your medical record.

• Request confidential communications (e.g., asking us to contact you only at a specific number).

• Be notified of a breach: You have the right to be notified if a breach of unsecured PHI affects you.

• Receive a paper copy of this full Notice upon request.

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D. Complaints If you believe your privacy rights have been violated, you may file a complaint with Raphara Health's Board of Directors at admin@raphara.health or with the Secretary of the Department of Health and Human Services (OCR). You will not be penalized or retaliated against for filing a complaint.​

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3. ACCESSIBILITY STATEMENT

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General Raphara Health strives to ensure that its services are accessible to people with disabilities. We have invested resources to help ensure that our website is easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort, and independence.

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Accessibility on This Website We make efforts to comply with the Web Content Accessibility Guidelines (WCAG 2.1) to the best of our ability.

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Disclaimer Raphara Health continues its efforts to constantly improve the accessibility of its site and services. Despite our efforts to make all pages and content fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

 

Contact Us If you are experiencing difficulty with any content on www.raphara.health or require assistance with any part of our site, please contact us during normal business hours and we will be happy to assist.

• Phone: 407-900-6042

• Email: admin@raphara.health